Service interruption - access issues

Incident Report for Shuttlerock

Resolved

This incident has now been resolved.

Posted Apr 22, 2024 - 02:45 UTC

Monitoring

We've fixed the network related issue and recycled the failing apps in order to restore service, and will continue to monitor for a period to ensure everything's back to normal.

Posted Apr 22, 2024 - 00:23 UTC

Identified

Our production cluster became degraded, although it’s still unclear exactly what triggered the problem.

Posted Apr 22, 2024 - 00:22 UTC

Investigating

Some of the services in ShuttlerockCloud are currently degraded. This is causing SRC to not display project information on the homepage along with limiting access to briefs and projects.

We're actively investigating this issue, and we'll post an update as soon as we discover the cause.

Posted Apr 21, 2024 - 23:54 UTC

This incident affected: Shuttlerock Cloud (API, UI).